Facilitating Human Capital Growth
- Fueling Growth to Maximize Performance
The LY Corporation Group (the “Group”) considers it one of the top priorities to promote and support the growth of its employees so that they can maximize their performance and contribute to the growth of the entire organization. The Group will support the continuous growth of the employees by enhancing opportunities for employees to maximize their individual capabilities and to take on more autonomous and proactive activities. In addition, in response to rapid technological innovation and changes in the external environment, the Group strives to build a framework capable of executing business strategies by swiftly identifying and redeploying necessary human resources.
<LY Corporation Group’s Human Capital Strategy>
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Human Capital Development Policy
The growth of each and every employee of LY Corporation (the "Company"), who plays a key role in creating products, is the foundation for realizing the Group's mission, "WOW Our Users!" At the Company, "transforming all services into AI agents" and "strengthening LINE Official Account and LINE MINI App" are promoted as key strategic areas of management. As part of its human resource strategy to achieve this, the Company aims to make all employees AI-fluent and is focusing on training personnel to support business and service transformations built on the premise of generative AI. Based on the belief that the growth of each employee leads to greater product value and business growth, the Company creates opportunities for employees to take on challenges and fosters an environment where they can fully realize their potential and grow with greater autonomy and initiative. The Company will drive sustainable growth by fostering an environment where employees can focus on more creative, new challenges and rapidly create new products and services.
Providing Growth Opportunities
Internal/Inter-Group Open Recruitment
As one of the opportunities for further growth and career development for each employee, LY Corporation has a year-round internal and inter-Group open recruitment system, "LY Corporation Job Challenge," that allows employees to voluntarily apply for positions. The available positions in this program are those for which the Company is seeking candidates for strategic business reasons in order to achieve both product and employee growth. Applicants are selected based on their past work performance and the degree to which they have demonstrated performance, and if successful, are transferred within the Company or to a Group company. In addition, the Company promotes the optimal allocation of human resources to priority areas through the internal recruitment system and other initiatives, working to optimize its human resource portfolio in alignment with its business strategy.
SoftBank Innoventure
LY Corporation also participates in the in-house entrepreneurship program, "SoftBank Innoventure," in which employees of the SoftBank Group companies can apply. At each call for applications, many employees take on the challenge of commercializing their own business ideas.
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Providing Opportunities for Challenge through Internal Award Programs
Various in-house awards are held within the Company. For example, the Company holds the "Data Award," which aims to drive new use by discovering data utilization initiatives across the Company, as well as the "AI Agent Promotion Program," which aims to accelerate the agentification of all services and the use of AI agents in internal operations.
As both award programs are not limited to any specific fields, employees can submit their own initiatives and ideas regardless of their area of work, and the awards are used as an opportunity for employees to take on challenges in an autonomous manner.
Providing Feedback Opportunities
LY Corporation believes that performance is not just about results in terms of outcomes, but that it also includes day-to-day work behavior and conduct. The Company provides multidimensional feedback on the behavioral aspects, which leads to the demonstration of employee performance and supports the growth of individuals, products, and the organization.
Multifaceted Evaluation
In order to provide employees with opportunities to obtain advice from others for their growth, the Company conducts a multifaceted evaluation twice a year. This system provides multidimensional feedback from supervisors, colleagues, and direct reports on the extent to which employees demonstrate values and fulfill expected roles.
1 on 1 Meetings
1 on 1 meetings are held between a supervisor and a direct report. The meetings are held for supervisors to help solve the challenges that the employees are facing and to support the fulfilment of the employees' goals. They facilitate the employees to self-reflect and efficiently rotate the cycle of experiential learning.
Supporting Managers
At LY Corporation, managers who lead frontline organizations are expected to deliver results through their organizations. To support them in this role, the Company provides information and training opportunities they need to lead their organizations and drive performance. The Company also provides managers with e-learning on their duty of care to ensure workplace safety, including how to report and respond to bullying and harassment, deepen their understanding of how to create a harassment-free workplace and ensure they know how to respond appropriately.
COMPASS
LY Corporation offers “COMPASS,” a range of programs that provides managers with learning opportunities and forums for dialogue with their peers. To support managers in building the management skills needed to drive organizational performance, the Company offers programs such as "Goal-Setting Support Training" and "Mid-Term Feedback Practical Training." Managers can choose which programs to participate in based on the challenges facing their organizations and the areas in which they personally need to improve.
Training for Newly Appointed Managers
The Company offers a transition program for newly appointed managers. The curriculum is designed to develop and improve leadership skills for organizational success through dialogue and introspection. It also includes workshops where managers can exchange ideas with peers from other organizations, deepen their understanding of the behaviors and mindsets expected of managers, and build connections across the company.
Management Portal
The Company operates a one-stop website on the intranet that provides all the information necessary for managers to lead frontline organizations. In addition to information necessary for management tasks such as business management, labor management, and risk management, the website also provides and updates management tips and training information, aiming to reduce the workload of managers and improve operational efficiency.
Training
<Reskilling>
LY Corporation aims to continue delivering “WOW” experiences to users even in an uncertain business environment and is promoting reskilling and the optimal deployment of talent in alignment with its business strategy.
In FY2025, the Company launched the "AI Evolution Program" to train personnel who will lead AI utilization—one of its company-wide priority areas. Furthermore, in FY2026, the Company introduced the "OA Sales Evolution Program" to produce sales professionals who solve client issues through LINE Official Account.
These programs encourage employees to take on challenges in new fields and aim to upskill talent and drive business transformation through practical, hands-on training that includes reviewing and unlearning past business experiences and skills. To date, more than 100 employees in total have engaged in reskilling and accelerated transformation in areas such as AI engineering and advanced solution sales.
Providing Learning Opportunities for Diverse Groups
Promoting the Use of AI: LY Corporation provides a wide range of AI training programs for all employees across diverse roles. The Company focuses on developing talent who can go beyond using AI as a personal tool and redesign existing business processes from scratch with AI at their core. To achieve this, LY Corporation has established a talent development system that enables employees to think through trial and error and drive AI adoption.
Specifically, the Company offers mandatory e-learning for all employees and "Generative AI Boot Camp," a portal site aggregating practical learning content. In February 2026, the company-wide event "Generative AI Festival" featured numerous training programs tailored to various skill levels, attracting over 16,000 total participants. These initiatives are driving the use of generative AI across the entire company. By using generative AI to streamline existing operations and redirect time and resources to higher-value work and new challenges, the Company is creating an environment that fosters creativity and new challenges, aiming to continuously generate innovation.
Developing Next-Generation Managers: LY Corporation offers “Breakthrough Leaders Program” to develop future management talent who will take on key leadership positions. By identifying potential candidates for the next generation of management and providing a program in close collaboration with the management team, the Company aims to strengthen its ability to execute its strategies and policies and build a leadership pipeline.
Sustainability Awareness Initiatives: The LY Corporation Group promotes sustainability initiatives aimed at building a sustainable society and addressing social issues, while creating a future of mutual growth and prosperity with all stakeholders. To enhance corporate value over the long term, the Group integrates sustainability into its business activities, seeking to both address social issues and grow its business. The Group also works to deepen employees’ understanding and awareness of sustainability by providing sustainability-related information, e-learning, seminars, and other learning opportunities.
Working Professional Doctorate Support Program: The Company offers an opportunity to pursue a doctoral degree, primarily in the fields of data platforms and science, while working, for permanent employees who have been with the Company for two years or more. Employees who receive support certification can receive a scholarship (with a certain limit) to cover the costs of enrolling in a doctoral program in science and engineering and are generally eligible for one day of special paid leave per week. This system aims to enhance the significance of working at LY Corporation and create synergies between research and product development.
Collaboration with Educational Institutions: The Company promotes IT education and human resource development in collaboration with educational institutions such as universities. The Company has implemented initiatives where its employees serve as lecturers at universities, which also contribute to their personal growth.
<Supporting Engineers' Skill Development>
For engineers, the Company provides learning materials focused on internal platforms created by in-house professionals, as well as external e-learning services such as Udemy Business and O'Reilly Online Learning. The Company supports the growth of engineers by maintaining an environment where they can access learning resources whenever needed.
<Onboarding Support>
Onboarding Programs for New Employees
LY Corporation offers an onboarding program for new graduates and mid-career hires. The program includes an orientation immediately after the new employee joins the Company, an e-learning program to efficiently acquire the knowledge necessary to perform their work within the Company, a collection of internal information, and a follow-up questionnaire after a certain period of employment to enable new employees to perform at their best as quickly as possible. In addition, the Company believes that knowledge, mindset, and training on the part of the divisions receiving new hires are also important in onboarding, so it has focused on providing training for staff in charge of on-the-job training (OJT staff) to divisions receiving new graduates and distributing an onboarding guide for mentors to divisions receiving mid-career hires.
Evaluation/Promotion & Salary Review
Goals & Evaluation System
The Company believes that each and every employee is responsible for realizing the Company's mission statement and supporting the creation and growth of products, and that the personnel system functions to promote the growth and maximize the abilities of the employees.
The goals and evaluation system of LY Corporation aims to achieve the following:
- Support progress toward established goals through communication between supervisors and direct reports
- • Encourage the maximization of results by supporting growth through feedback and ensure that individuals are properly rewarded for their achievements through evaluations while also linking the evaluations to their next stage of growth
At the beginning of each term, employees set their own goals that correspond to the goals of the organization or product. During the term, they engage in ongoing dialogue with their supervisors on their progress and achievement levels, updating their goals as needed.
At the end of each term, evaluations are conducted in three areas: “Individual Achievement Evaluation,” which evaluates individual results; “Organizational Contribution Evaluation,” which evaluates contributions to the organization; and “Grade Evaluation,” which evaluates the degree to which expected roles are fulfilled from a medium- to long-term perspective. The results of these evaluations are reflected in bonuses and salary adjustments.
In addition, the Company conducts “Multifaceted Evaluation,” in which colleagues and direct reports evaluate the degree to which employees demonstrate the Company’s values for the current term, and this multifaceted evaluation is also used for feedback and compensation decisions.
By conducting these evaluations twice a year, the Company ensures that results achieved by employees are evaluated and linked to compensation regardless of age, gender, nationality, or career history.
The Company believes that goals and evaluation systems are growth drivers for both the organization and products, as well as for employees, and that the systems need to be constantly improved in response to the changes in organizations and businesses. The Company will continue to drive further results and growth by constantly upgrading the systems.
Strengthening Human Resources Portfolio
Recruitment
To hire people who share the Company’s mission and values and are passionate about creating outstanding services, the Company actively conducts mid-career recruiting, new graduate recruiting, and internship programs. The Company believes that people are the foundation of its products and businesses. Its recruitment approach therefore focuses on mutual understanding of candidates’ skills, mindset, and potential roles, with a medium-term view of how they can thrive after joining the Company and contribute to the business.
Mid-Career Recruiting
The Company actively hires professionals who wish to leverage the expertise and passion they have developed throughout their careers to further pursue the creation of new value.
Currently, LY Corporation is accelerating business transformation and product evolution by incorporating cutting-edge technologies, including generative AI, into practical operations, while operating diverse services with significant social impact. In an environment where the Company possesses strong technological capabilities and a large user base, and where professionals with diverse expertise gather, employees can engage in creating products with both scale and speed, generating major impact on society and driving growth for both the organization and individuals.
Regardless of seniority or career stage, motivated employees are entrusted with responsibility, and those who continually take on challenges are rewarded commensurate with their performance and abilities.
New Graduate Recruiting
The Company recruits for specific roles such as engineers, product planners, and business consultants.
The Company places importance on enhancing the matching process for both applicants and the Company by having students select the positions they wish to apply for and through recruitment activities that take into account their expertise, preferences, and aptitudes. After joining the Company, employees can develop their expertise from an early stage through role-specific training programs and practical experience, and build on it for further growth.
Regardless of age or whether they join the Company as new graduates or mid-career hires, employees who are eager to learn, embrace change, and demonstrate performance are provided with opportunities for growth, as well as an environment where they can take on further challenges for growth, such as position changes through the internal recruitment system.
Internships Programs
For students without experience working as a permanent employee, the Company offers opportunities to develop practical skills and perspectives, primarily through work-based programs that involve actual product development. A variety of courses are offered in roles linked to new graduate recruiting, allowing participants to deepen their expertise according to their interests and career aspirations.
Participants receive careful feedback from mentors and support for growth and career development through collaboration with employees in real-world projects.