Administrative Guidance Received from Japan's Ministry of Internal Affairs and Communications Regarding the LINE App (Albums)

LY Corporation today received administrative guidance from Japan's Ministry of Internal Affairs and Communications regarding an error resulting in the incorrect display of thumbnail images in the albums of the LINE app (hereinafter the "Error")　which occurred on November 28, 2024 (JST).
We sincerely apologize to our users and stakeholders for any concern or inconvenience this may have caused.

Guidance from the Ministry of Internal Affairs and Communications (Major Points)

(1) Ensure thorough implementation of preventive measures accompanying the migration to a new system
(2) Provide thorough user support
(3) Report on the abovementioned (1) and (2)

For details on the outline of this Error and our measures to prevent recurrence and further damage, please refer to "Reference Material Regarding the Albums of LINE App" from the link below.
Link: Reference Material Regarding the Albums of LINE App

We take this administrative guidance seriously and will endeavor to fulfill the guidance as well as promote recurrence prevention and containment measures. We will also make every effort to ensure that our users and relevant parties can utilize our services with confidence and peace of mind.

Unless otherwise specified, English-language documents are prepared solely for the convenience of non-Japanese speakers. If there is any inconsistency between the English-language documents and the Japanese-language documents, the Japanese-language documents will prevail.