LINE GAME closures and refunds

LY Corporation ("LYC") has closed one of its game titles under its LINE GAME division as of 3pm, June 30, 2026 (GMT+9).

In accordance with the Payment Services Act, Article 20, Paragraph 1, customers will be entitled to claim refunds as described below for in-game currencies remaining in their accounts (hereinafter referred to as paid-for prepaid payment instrument balance) at the time the game closes.

We would like to express our sincere thanks to all our users to date. LINE GAME will continue to work to bring enjoyable games to everyone. Thank you for your understanding.

Information on the prepaid payment instrument to be refunded can be found below.

Game title closure and refundable prepaid payment instrument types

Paid-for prepaid instrument balances that have not been used by 3pm, June 30, 2026 (GMT+9) will be refunded.

Issuer of prepaid items to be refunded

LY Corporation

Refund application process

1. Access the Refund Application Form (located at https://refund.game.line.me/) and log in using the email address and password associated with your LINE account.
- Please access the form using a computer browser, as accessing it from a mobile device may cause it to not function properly.
2. Select the game for which you wish to request a refund and confirm that the amount shown is correct.
3. Enter your bank account information for the bank transfer, then submit the form. (If your outstanding balance was zero, then you will not be prompted to enter any bank account information.)

- To all players playing via a method other than LINE Login:
The instructions above are only for players using LINE Login.
In order to apply for a refund, players not using LINE Login will have to access the inquiry form via the link below. Please use the form to let us know that you wish to be refunded, making sure to include the game title in question in your message, and be sure to include the following information and the information from points 2 and 3 above.
In addition, your unique User identifier (ID) is necessary when you apply for a refund, so please be sure to include it in your inquiry. (You will need to have kept a record of it.)

If you don't know your unique User identifier (ID), please provide the following information when applying for a refund.

・ Your in-game ID and receipt information are necessary when you apply for a refund, so please be sure to include them in your inquiry.
・ Receipt information: Date of payment, payment number, payment amount, item name
- Additional information may be requested after your application in order to help us identify the account.

▼ Inquiry form
https://contact-cc.line.me/lg/

Refund application period

From 3pm, July 7, 2026 to 3pm, October 5, 2026 (GMT+9)
- Any application forms received before or after this period will NOT be considered.

Refund process

Once your refund application has been processed, an amount equivalent to your outstanding balance will be transferred to your account in Japanese yen.
- Money transfer fees, whether for national or international transactions, will be covered by us.
However, when transferring funds to overseas accounts, some additional fees such as intermediary fees or currency exchange fees may be levied. Unfortunately, we are unable to pay these fees.

Inquiries

Please contact LY Corporation (Tokyo Garden Terrace Kioicho - Kioi Tower, 1-3 Kioicho, Chiyoda-ku, Tokyo) via the inquiry form located at https://contact-cc.line.me/

Notes

・ Refunds will be processed no earlier than November 24, 2026 (GMT+9).
・ If you wish to make any changes to the information you provided on your Refund Application Form, simply fill out the form and submit again. Only the last form you submit will be processed for refunds.
・ We will be unable to provide refunds in cases where illegal, fraudulent, or unauthorized activities are associated with the application.
- We may request that you submit documentation such as your personal identification and/or your purchase information in order to prevent actions including but not limited to fraudulent applications for refunds, refund applications by third parties, duplicate refund applications, as well as the falsification of accounts and refund amounts.
- Based on the status of your purchases, we may deem it appropriate to cancel some purchases instead of providing refunds for them.

Thank you.