LINE GAME closures and refunds
LY Corporation ("LYC") has closed some of its game titles under its LINE GAME division as of 3pm, May 20, 2024 (GMT+9).
In accordance with the Payment Services Act, Article 20, Paragraph 1, customers will be entitled to claim refunds as described below for in-game currencies remaining in their accounts (hereinafter referred to as paid-for prepaid payment instrument balance) at the time the game closes.
We would like to express our sincere thanks to all our users to date. LINE GAME will continue to work to bring enjoyable games to everyone. Thank you for your understanding.
Information on the prepaid payment instrument to be refunded can be found below.
Game title closure and refundable prepaid payment instrument types
Paid-for prepaid instrument balances that have not been used by 3pm, May 20, 2023 (GMT+9) will be refunded.
| Closing game titles | Refundable prepaid payment instruments |
|---|---|
| LINE PLAY | Cash (LINE PLAY) |
| LINE PLAY | Gems (LINE PLAY) |
| LINE PLAY | Extra Hearts (LINE PLAY) |
| LINE I Love Coffee | Cash (LINE I Love Coffee) |
| LINE I Love Coffee | Gold (LINE I Love Coffee) |
Issuer of prepaid items to be refunded
LY Corporation
Refund application process
1. Access the Refund Application Form (located at https://refund.line.me/) and log in using the mail address and password associated with your LINE account.
- Please access the form using a computer browser, as accessing it from a mobile device may cause it to not function properly.
2. Select the game for which you wish to request a refund and confirm that the amount shown is correct.
3. Enter your bank account information for the bank transfer, then submit the form. Note: If your outstanding balance was zero, then you will not be prompted to enter any bank account information.
- To all players playing via a method other than LINE Login:
The instructions above are only for players using LINE Login.
In order to apply for a refund, players using a method other than LINE Login will have to access the inquiry form via the link below. Please use the form to let us know that you wish to be refunded, making sure to include the name of the service in question in your message. We will then provide you with an email address to which you can send your balance and bank account information.
Please also be sure to include the following information about the relevant service when you contact us.
LINE PLAY: Unique Account ID
- You can find your LINE PLAY Unique Account ID in the pop-up that displays after launching the LINE PLAY game app.
LINE I Love Coffee: Unique User Identifier
- If you do not know your Unique User Identifier, you can also provide your username, player level, and receipt information (order date, number, price, and item name)
- Additional information may be requested in order to help us identify the account.
▼ Inquiry form
https://contact-cc.line.me/lg/
Refund application period
From 3pm, May 30, 2024 to 3pm, Aug. 28, 2024 (GMT+9)
- Any application forms received before or after this period will NOT be considered.
Refund process
Once your refund application has been processed, an amount equivalent to your outstanding balance will be transferred to your account in Japanese yen.
- Money transfer fees, whether for national or international transactions, will be covered by us.
However, when transferring funds to overseas accounts, some additional fees such as intermediary fees or currency exchange fees may be levied. Unfortunately, we are unable to pay these fees.
Inquiries
Please contact LY Corporation (Tokyo Garden Terrace Kioicho - Kioi Tower, 1-3 Kioicho, Chiyoda-ku, Tokyo) via the inquiry form located at https://contact-cc.line.me/
Notes
- Refunds will be processed no earlier than September 30, 2024 (GMT+9).
- If you wish to make any changes to the information you provided on your Refund Application Form, simply fill out the form and submit again. Only the last form you submit will be processed for refunds.
Thank you.
