This transparency report (“Report”) is published by LY Corporation in relation to LINE Messenger, LINE Disney Tsum Tsum, LINE Sticker Maker, and LINE Creators Market, which are services provided by LY Corporation. The Report is published in accordance with the transparency reporting requirements under Article 15 of the European Union’s Digital Services Act (Regulation (EU) 2022/2065) (“DSA”).
The Report is limited to the hosting services as designated by the European Commission under Article 6 DSA, namely, LINE Messenger, LINE Disney Tsum Tsum, LINE Sticker Maker, and LINE Creators Market. The Report does not cover other services provided by LY Corporation that are not subject to the abovementioned designation.
The Report contains information for a reporting period from January 1 to December 31, 2024.
LY-DSA-Transparency-Report-Jan-2024-Dec-2024 (Excel file)
LINE Messenger is a service that enables all users to exchange messages between individuals or among multiple people.
LY Corporation may receive orders from Member States’ authorities, including orders issued in accordance with Articles 9 and 10 DSA (collectively, “Authority Orders”). Article 9 DSA refers to orders to act against illegal content, issued by relevant national judicial or administrative authorities, on the basis of the applicable EU law or national law in compliance with EU law. Article 10 DSA refers to orders to provide specific information about individual recipients of the services.
The table (see sheet “3_member_states_orders”) refers to the number of Authority Orders from Member States to act against illegal content and the numbers are presented by type of illegality of the content subject to the orders.
For LINE Messenger, we conduct content patrols initiated by user reports. If, as a result of the patrols, an account is found to violate the terms established by LY Corporation, we impose measures such as the suspension of use for said account.
For reference: https://www.lycorp.co.jp/en/company/terms/
The table (see sheet “6_own_initiative_TC”) below refers to LY Corporation’s content moderation by type of right violations.
Content moderation on messages posted in the EU region for LINE Messenger service is performed by a trained monitoring team operating 24/7. The team is well-versed in the service's content through training, learning about guidelines and monitoring responses. If operational quality falls below a certain standard, individual retraining is conducted for improvement. Additionally, when standards are significantly updated, the entire monitoring team holds meetings to ensure thorough understanding of the changes. Currently, operations are managed by 11 operators and two supervisors.
LINE Disney Tsum Tsum is a mobile puzzle game provided by LY Corporation, where players enjoy puzzles using “Tsums” modeled after Disney characters.
LINE Sticker Maker is an iOS and Android application that enables users to create and sell stickers which can be used within the LINE app.
LINE Creators Market is a platform where users can create and sell stickers, emojis, and themes that can be used within the LINE app.
LINE Disney Tsum Tsum, LINE Sticker Maker, and LINE Creators Market do not contain any content requiring removal or information disclosure, and no actions are taken in response to Authority Orders and no content moderation is performed. Therefore, all disclosure items will be zero.